Skype for Business User Tip #45: Dial a Number from Outlook Contact Using Skype for Business


Want to dial a phone number from a Microsoft Outlook Contact? You might expect a “dial” button somewhere near each phone number, instead you find this functionality in Contact | More | Call.


If Skype for Business client is installed it will dial the phone number using Skype for Business.


If you have only one Phone Number for this Contact, or you want to dial the first phone number, you can save one click by just clicking Contact | More | Call. This will dial the first phone number if there are more than one.

Another way to save another click is to add a shortcut to the “Quick Access Toolbar”. Click on More | Call and then right click on Call and “Add to Quick Access Toolbar”. (as shown below)


Now you will have one click access to dial a phone number from an Outlook Contact.


One last interesting thing I’ve noticed is that where you create the “Quick Access Toolbar” shortcut from is significant. 

  1. Right clicking on “Call” creates a shortcut that dials only the first Phone Number on a Contact (see below)
  2. Right clicking on the phone number list creates a shortcut with a dropdown that gives the opportunity to select a specific phone number. (see below)


Corresponding shortcuts created.



For more cool User Tips, get the Skype for Business User Tips & Tricks for Anyone Free eBook


See the other Skype for Business User QuickTips (formerly known as Lync)

Office 365 Cloud PBX Call Queue “Answer Delay” Experience


NOTE: Cloud PBX Call Queue functionality is still in Preview, so final release may have different functionality.

One ongoing challenge with Skype for Business Server Response Group Service has been what has been referred to as the “answer delay”. This is the time between when a Skype for Business user answers a call and the media is flowing and the user can say “Hello” and start speaking.

Cloud PBX Call Queues are not “SfB RGS ported” to Office 365, but have been rewritten by the Microsoft team to optimize the functionality for the cloud. We have done some testing to see what the “answer delay” is on the new Office 365 Call Queues (in Preview at this time). We tested using a site with 100MB Up/5MB Down data pipe.

The “Skype for Business Network Assessment Tool – Results Analyzer” results were:

Below is the Cloud PBX Call Queue  “answer delay” experience on various common endpoint devices:

Device Answer to Talk time
Polycom VVX 600 5.10 seconds
Skype for Business 2016 client + USB Headset 4.26 seconds
Lync Phone Edition (Polycom CX600) 5.36 seconds

From our tests the configuration with the least delay is the Skype for Business client with a USB headset.

One surprise from this test is how close the Lync Phone Edition was to the other devices, which leads me to believe the delay is now a result of the connection between Office 365 and the endpoint device, and not so much a result of the design of Cloud PBX Call Queues.

Since this is still considerable delay users may wonder how to know when they can say “Hello” and my old article about Skype for Business RGS is still relevant, read it here.

Skype for Business User Tip #44: Which of Multiple Incoming RGS/Call Queue Calls Will Be Answered First?


Interestingly not all Skype for Business endpoints handle answering Response Group Service / Call Queue calls with the same logic. When multiple calls are coming from a RGS /Call Queue, which will be answered?

For example: Let’s say you have 3 incoming calls from your “FrontDesk” Response Group (or Cloud PBX Call Queue). On your Skype for Business client you will see 3 incoming call toasts. If you press the button on your USB headset, which call will be answered? (LIFO = Last Incoming Call/Oldest Incoming/Longest Ringing will be answered first. FIFO = First Incoming Call/Newest Incoming/Shortest Ringing will be answered first.)


Skype for Business endpoint Answer Method Behavior
Skype for Business PC client [Window + Shift + O] LIFO
USB headset Headset button LIFO
Polycom CX300 USB Pickup handset LIFO
Yealink IP phone Pickup handset LIFO
Lync Phone Edition IP Phone (Polycom CX600/HP 4120/etc) Pickup handset FIFO

Of course, if you click on a specific incoming call toast, that call will be answered.

For a ton more cool User Tips, get the Skype for Business User Tips & Tricks for Anyone Free eBook


See the other Skype for Business User QuickTips (formerly known as Lync)

Microsoft Teams Tip #10: Disable Skype for Business Integration in Microsoft Teams


In the latest release of Microsoft Teams app there is now a setting that allows a user to disable Skype for Business integration for themselves. This is easily done by going to Settings | Notifications | Skype for Business Integration.

This essentially turns off the ability to send and receive Skype for Business instant messages to and from contacts that are not using Teams from inside Teams. (they will need to use Skype for Business for communicating with users only using Skype for Business) It seems the main issue this setting is addressing is the issue that a Microsoft Teams users may receive an incoming Instant Message toast in Teams and Skype for Business apps.

Skype for Business integration is enabled by default, and I suggest before you just disable it, take a moment to make sure you understand the integration more fully. For a more in depth article on how Microsoft Teams and Skype for Business integration read this article.

Enjoy Microsoft Teams! (and Skype for Business!)

To see more Microsoft Teams User Tips:

[Video] Learn Microsoft Teams in 5 Minutes: